Privacy Policy clup99 – Your Data Protection Is Our Priority

1 Introduction

Welcome to the Privacy Policy page clup99. We understand that your trust is our most valuable asset, and protecting your personal information is a priority we never take lightly.

This Privacy Policy explains in detail how clup99 collects, uses, processes, stores, and protects your personal data when you use our online casino platform — whether through clup99.com, our mobile app, or any of our official communication channels.

By registering as a clup99 member or continuing to use our platform, you are deemed to have read, understood, and agreed to all terms contained in this Privacy Policy. This Policy should be read together with Terms & Conditions as well as Responsible Gaming Policy us.

2 Information We Collect

Clup99 only collects information that is strictly necessary for platform operations, security, and legal compliance. The following are the categories of data we collect:

a) Registration & Identity Information

• Full name as shown on your official identification document.
• Date of birth and gender.
• Identity card number or passport number.
• Active email address and mobile phone number.
• Current residential address including postcode and state.
• Account username and password (stored in encrypted form).

b) Financial & Transaction Information

• Bank account number or digital wallet account number used for deposits and withdrawals.
• Records of all deposit, withdrawal, and wagering transactions on the platform.
• History of bonuses and promotions claimed.
• Payment verification information submitted during the KYC process.

c) Technical & Usage Information

• IP address and approximate geographical location based on IP.
• Device type, operating system, and web browser version used.
• Login activity logs including date, time, and device.
• Game session records, including games played and session duration.
• Cookie data and unique device identifiers.

3 How We Use Your Data

All information we collect is used solely for the stated and legitimate purposes. clup99 does not use your data beyond what is necessary. Here is how we use your personal information:

• Account Management: Processes registration, verifies identity, and manages your account from the day you sign up until account termination.
• Transaction Processing: Processes all deposits, withdrawals, and wagers accurately and securely using your preferred payment methods such as FPX, DuitNow, and Touch 'n Go eWallet.
• Verification & Compliance: Conducts KYC checks required by law to ensure the clup99 platform remains free from fraud, money laundering, and access by ineligible parties.
• Platform Security: Detects and prevents unauthorized access, fraud, bot activity, and any other security threats that could compromise your account or the integrity of the platform.
• Service Communications: Sends important notifications regarding your account, transactions, changes to terms, or security information via email and SMS.
• Marketing (with Consent): Delivers information about promotions, bonuses, and special offers to you — only if you have consented to receive them. You may withdraw this consent at any time.
• Product Improvements: Analyzes usage patterns in aggregate and anonymized form to improve platform features, user interface, and overall gaming experience.
• Dispute Resolution: Maintains transaction records and account activity required to resolve any disputes or complaints that may arise.

4 Sharing Information with Third Parties

Clup99 takes a very cautious and restricted approach when it comes to sharing data with external parties. We does not sell, rent, or trade members' personal information to any third party for their own commercial purposes.

However, in the following limited circumstances, we may need to share your information with certain parties:

• Payment Service Providers: Required transaction information is shared with FPX, DuitNow, Touch 'n Go eWallet, Maybank, CIMB, and Public Bank solely for the purpose of processing your financial transactions.
• Game Software Providers: Minimal game session data is shared with licensed game providers partnering with clup99, subject to strict data confidentiality agreements.
• Identity Verification Services: Information required for the KYC process may be shared with registered and trusted third-party identity verification service providers.
• Legal Authorities: clup99 will disclose the required information to government authorities, regulatory bodies, or law enforcement when mandated by law or a valid court order.
• Professional Advisors: Lawyers, auditors, or security consultants bound by professional confidentiality obligations may be granted limited access to data in the context of legal or technical advice.

5 Cookies & Tracking Technologies

Clup99 uses cookies and similar tracking technologies to enhance the functionality and user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand how users interact with the platform so we can improve the gaming experience. This data is collected anonymously.
• Functional Cookies: Remembers your preferences and settings such as language, currency, and display options to provide a more personalized experience.
• Security Cookies: Helps detect and prevent fraudulent activity, unauthorized access, and automated bots that threaten platform security.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality and your experience on the clup99 platform. For mobile app users, privacy settings can be managed through your device's app settings.

6 Data Storage & Transfers

Your personal data is stored on secure servers located in certified data centres, protected by industry-standard physical and digital security protocols. clup99 utilises cloud infrastructure that meets internationally recognised security standards.

Data Retention Period:

• Active account data is retained for as long as your account remains active and for the required period after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 5 years in accordance with international AML compliance requirements.
• Customer support communication logs are retained for 2 years for dispute resolution purposes.
• Anonymised analytics data may be retained for a longer period for product improvement purposes.

Once the required retention period has lapsed, your data will be securely deleted or anonymised using procedures that ensure the data cannot be recovered or re-linked to you.

7 Your Rights Regarding Personal Data

As a clup99 member, you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact our data protection team at the official email [email protected]. We will process your request within 30 working days from the date of receipt. In complex cases, this period may be extended by up to 60 days, with prior notification to you.

8 Data Security Measures

Clup99 continuously invests in sophisticated cybersecurity infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we implement include:

• End-to-End Encryption: All communications between your browser or app and clup99 servers use TLS 1.3 protocol with AES-256 encryption.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of account protection, in addition to their regular password.
• 24/7 Monitoring: Our automated monitoring system continuously analyses platform activity to detect suspicious patterns and take immediate preventive action.
• Regular Penetration Testing: An independent security team conducts regular penetration testing to identify and address any vulnerabilities before they can be exploited.
• Internal Access Controls: Access to members' personal data within clup99 staff is restricted on a "need-to-know" basis and enforced through a role-based access control system.
• Staff Security Training: All clup99 staff undergo comprehensive data security training on a regular basis to ensure best practices are upheld at all times.

9 Children's Privacy

The clup99 platform is exclusively for adult users aged 18 years and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

All our registration processes are designed to prevent underage membership, including age verification during sign-up and a rigorous KYC process. Should we discover that a minor's information has been collected inadvertently, we will take immediate steps to delete that information from our systems.

Parents or guardians with concerns about the use of our platform by underage individuals are encouraged to contact our support team immediately. We take every report seriously and will respond within 24 hours.

10 Third-Party Links

The clup99 platform may contain references or links to third-party websites or services, including licensed game providers that partner with us. This Privacy Policy not applicable to those third-party websites or services.

Each third-party website or platform has its own privacy policy which may differ from ours. clup99 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of each website you visit separately before providing them with any personal information.

11 Amendments to This Privacy Policy

Clup99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will take effect immediately upon publication on this page.

Where there are material and significant changes to how we use or protect your personal data, we will take proactive steps to inform you, including:

• Prominent notice displayed on the platform's home page for at least 14 days before changes take effect.
• Notification sent to your registered email summarising the key changes.
• In-app notice on the clup99 mobile app during your next login session.

Your continued use of the clup99 platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically to stay informed on how we protect your information. The "Last Updated" date at the top of this page always reflects the latest version.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, our Data Protection Officer team is ready to assist you.

You can reach us through the following channels:

• Privacy Email: [email protected] (use subject line: "Data Privacy Inquiry")
• Live Support: Through the live chat feature available on our platform 24 hours a day, 7 days a week.
• FAQ Section: Visit the our FAQ for answers to the most frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related inquiries within 3 working days. For cases requiring further investigation, we will keep you informed of the progress within a reasonable timeframe. Your satisfaction and trust are our absolute priority at clup99.