Terms and Conditions clup99 — Your Platform Usage Guide

1 Introduction

Welcome to clup99, a leading online casino platform operating under a recognized international license. These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and clup99 ("Platform", "We", "clup99").

By accessing clup99.com, downloading or using our mobile app, or registering as a member, you automatically agree to be bound by all terms contained in this document. If you do not agree with any part of these terms, please stop using our platform immediately.

Clup99 reserves the right to change, amend, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you are always aware of the latest version in force.

2 Eligibility & Account Registration

To register and use clup99's services, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Being a legally competent individual capable of entering into a binding agreement.
• Not residing in any jurisdiction that specifically prohibits online gambling.
• Never previously banned or suspended from using the clup99 platform.
• Registering under your own name and not on behalf of another person.

Each user is only permitted to hold one (1) account only. Holding multiple accounts is strictly prohibited and may result in the immediate termination of all related accounts, including any fund balances and bonuses held within them.

During registration, you are required to provide accurate, complete, and current information including your full name, date of birth, email address, and mobile number. Inaccurate information may result in your account being suspended until verification is completed.

3 Identity Verification (KYC)

Clup99 complies with strict Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. Identity verification is mandatory and may be required at any stage of platform use, particularly before your first withdrawal is processed.

Documents that may be requested include:

• Identity verification: A copy of your valid Malaysian identity card (MyKad), passport, or driving licence.
• Proof of address: A utility bill, bank statement, or other official document showing your name and current address, dated within the last three months.
• Payment method verification: A screenshot or proof of ownership of the bank account or digital wallet used for the deposit.
• Selfie with identity document: In certain cases where additional verification is required.

Failure to submit the required documents within the specified timeframe may result in temporary suspension of your account until the KYC process is completed. clup99 reserves the right to request additional documents at any time for security and compliance purposes.

4 Fund Deposit

Clup99 supports a variety of popular and trusted deposit methods among Malaysian users, including FPX, DuitNow, Touch 'n Go eWallet, Maybank2u, CIMB Clicks, and Public Bank. All deposits are processed in Malaysian Ringgit (MYR).

• The minimum deposit amount is RM 30 per transaction.
• The maximum daily deposit limit depends on your account level and chosen payment method.
• All successful deposits will be credited to your account in real time or within 15 minutes.
• Deposited funds must be used for gaming purposes only and may not be transferred to other users.

Clup99 only accepts funds from payment methods registered in your own name. Deposits from third-party accounts are prohibited and will be returned in full (less any applicable processing fees).

5 Fund Withdrawal

Withdrawals from your clup99 account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per request.
• Identity verification (KYC) must be completed and approved before your first withdrawal can be processed.
• Withdrawals will only be processed to the same payment method used for the deposit, or a payment method verified under your name.
• Withdrawal requests submitted before 5:00 PM (Malaysia time) on business days are typically processed within 24 hours.
• If you have received a bonus, the associated wagering requirement must be fully met before a withdrawal is permitted.

Clup99 reserves the right to withhold or investigate suspicious withdrawal requests for AML compliance purposes. In such cases, you may be required to submit additional information or documents before the withdrawal can proceed. The investigation process may take up to 5 business days depending on the complexity of the case.

6 Bonuses & Promotions

Clup99 offers a wide range of bonuses and promotions to members, including welcome bonuses, reload bonuses, weekly cashback, free spins, and various seasonal promotions. Each promotion has its own terms and conditions detailed on the Promotions of ours.

General conditions applicable to all clup99 bonuses:

• Each bonus may only be claimed once per valid account, unless otherwise stated.
• The wagering requirement must be met within the specified period, typically between 7 and 30 days depending on the promotion type.
• Bonus funds cannot be withdrawn directly until the wagering requirements have been fully met.
• Some games may contribute at different rates (or not at all) towards wagering requirements. Please refer to the respective promotion terms for more details.
• Clup99 reserves the right to void bonuses and any winnings derived from them if there is evidence of abuse or fraud.

7 Game Rules

All games available on the clup99 platform — including slots, table games, Live Casino, and other games — have their own rules displayed within the respective game interface. It is your responsibility to understand the rules of each game before you start playing.

General principles governing all games at clup99:

• All games use a Random Number Generator (RNG) that has been verified and audited by recognised independent testing bodies.
• The outcome of all games is final and cannot be disputed, unless a proven technical error has occurred.
• In the event of a technical disruption during a game session, clup99 will endeavour to restore the situation based on saved game records. If restoration is not possible, the affected bets will be refunded.
• Clup99 is not responsible for any losses arising from internet connectivity disruptions on the user's end.
• Any attempt to exploit bugs or vulnerabilities in the gaming system must be reported to our support team immediately. Deliberate exploitation will be treated as fraud.

8 Prohibited Conduct

To ensure a safe and fair gaming environment for all members, the following are strictly prohibited on the clup99 platform:

• Registering more than one account or using another person's account.
• Providing false, misleading, or incomplete information during registration or the KYC process.
• Using automation software, bots, or any third-party program to influence game outcomes.
• Colluding with other players to manipulate games.
• Lending, selling, or transferring your account to another person.
• Using the clup99 platform for money laundering or any other illegal activity.
• Posting offensive, threatening, or harassing content targeting other users through the platform's communication channels.
• Exploiting any technical errors or clearly incorrect odds/payouts that deviate from what they should be.

Violating any of the above prohibitions may result in immediate action, including account suspension or termination, forfeiture of funds and bonuses, and reporting to the relevant authorities where necessary.

9 Account Security

Your account security is a shared responsibility. clup99 provides high-grade technical protection, but you must also take proactive steps to safeguard your account:

• Use a strong, unique password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or username with anyone, including family members.
• Log out of your account after every session, especially when using a shared device.
• Enable two-factor authentication (2FA) where available for an added layer of protection.
• Ensure the email address and phone number linked to your account are always up to date and secure.

If you suspect your account has been accessed without authorisation, contact the clup99 support team immediately via live chat or our official Telegram channel. clup99 will investigate and take appropriate action, including freezing your account while the investigation is ongoing.

10 Privacy & Data Protection

Clup99 takes your privacy very seriously. All personal data you provide to us is collected, processed, stored, and protected in accordance with our comprehensive Privacy Policy, which forms part of this agreement.

In summary, our commitment to your data includes:

• All data is transmitted over a secure connection with 256-bit SSL encryption.
• Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• You have the right to request access to your personal data held by us at any time.
• You have the right to request correction of inaccurate data or deletion of your data under certain circumstances.
• Your data is retained only for as long as necessary for operational and legal compliance purposes.

For detailed information on how we manage your personal data, please refer to clup99 Privacy Policy in full.

11 Responsible Gaming

Clup99 believes gambling should be an enjoyable form of entertainment, not a source of stress or financial hardship. We are committed to helping our members maintain a healthy relationship with gambling.

Self-management tools we provide:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: Cap the maximum amount you can lose within a set time period.
• Wagering Limit: Control the maximum wagering amount per game session.
• Temporary Self-Exclusion: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Permanent Self-Exclusion: Permanently close your account if you feel gambling has become a problem.

If you need assistance or feel that gambling is beginning to affect your life, please contact our support team or refer to the professional help resources listed on the Responsible Gaming of ours.

12 Limitation of Liability

Clup99 provides its platform and services "as is" without any express or implied warranties. To the extent permitted by applicable law, clup99 shall not be liable for:

• Any financial losses incurred from gambling activity on our platform.
• Service disruptions, delays, or technical failures caused by factors beyond our control.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Any indirect, consequential, or punitive losses arising from the use of our platform.

In any case, the maximum liability of clup99 to you shall not exceed the total funds you deposited into your account within the 30 days preceding the relevant claim.

13 Amendment of Terms

Clup99 reserves the right to change, amend, or replace any part of these Terms and Conditions at any time. Material amendments will be communicated to you via your registered email or in-account notification at least 7 days before they take effect, except for amendments required immediately for legal or security reasons.

Continued use of the clup99 platform after the effective date of any amendments constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw your remaining funds before the amendment's effective date.

The latest version of the Terms and Conditions is always available on this page, and the last updated date will be clearly displayed at the top of the document. We recommend you check this page periodically.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of using the clup99 platform, our support team is available 24 hours a day, 7 days a week.

You can reach us through the following channels:

• Live Chat: Available directly in your clup99 account — the fastest way to get immediate assistance.
• Telegram: Reach our support agents via the official clup99 Telegram channel.
• WhatsApp: A dedicated WhatsApp channel for account and transaction enquiries.
• Email: [email protected] — for enquiries requiring documentation or detailed clarification.

For formal complaints, please submit full details of your complaint via email to our team and we will conduct a thorough internal investigation and provide a response within 5 business days.